Our Balanced Scorecard
The balanced scorecard (BSC) is a performance management system used by the Division to monitor and report progress on important strategic work. Using key performance indicators (KPIs) aligned to School Board priorities, the balanced scorecard reflects the status of key strategies and projects designed to support the Division's Vision, Mission and Goals. KPIs are updated on either a quarterly, semi-annual, or annual basis and used for continuous improvement within the Plan-Do-Study-Act framework.
For 2011-2013, Division performance indicators represent a balance of operational work (measurements of processes already underway) and developmental work (status updates on action plans for new work) focused on Board priorities.
Plan-Do-Study-Act (PDSA) is an iterative four-step process that serves as a model for continuous improvement in many industries. The balanced scorecard is used to inform the Study phase of the PDSA process.